Candidate or reference-initiated deletion requests

How Crosschq handles data deletion requests from candidates and references across all products.

• Candidate or reference-initiated deletion requests
• Customer-initiated deletion requests

Candidate or reference-initiated deletion requests

Candidates and references can request deletion of their data by contacting Crosschq Support directly at support@crosschq.com. This applies to all Crosschq products, including 360, Interview, and Voice.

Once the request is received:

1. Crosschq notifies the relevant customer organization.
2. Crosschq waits up to 3 days for an acknowledgment from the customer before proceeding.
3. The data is deleted — in the majority of cases within 48 hours of the acknowledgment or after 3 days, whichever comes first. Crosschq commits to completing all deletions within 1 week of the original request.
4. The requestor receives a confirmation email once deletion is complete.

For reference deletions in 360, the reference's data is anonymized within the report rather than fully removed, so the report structure is preserved for the customer.

Customer-initiated deletion requests

If your organization has received a data deletion request from a candidate or reference, contact Crosschq Support at support@crosschq.com with the following information:

• Company name on your Crosschq account
• Name of the person from your organization making the request
• Email of the person from your organization making the request
• Candidate or reference first and last name
• Candidate or reference email address (required — used to match the account)
• Candidate or reference phone number (optional, but helpful for verification)

The Support team will send a confirmation email and begin the deletion process. Deletion will be completed within 48 hours.