Crosschq Interview Management

The Interview Management section allows you to view, analyze, and download completed interviews within Crosschq.

Step-by-Step:

1. Navigate to the Interview Management tab in Crosschq.
2. Click on a completed interview to open the report.
3. Click the clipboard icon to view the full interview report.
   
   

Each report includes:

• Interview Summary
  
• Alerts & Warnings
• Strengths & Considerations
• Screenings & Qualifications
• Skills & Competencies 
  
• Candidate Feedback
• Video & Transcript
• Fraud Analysis
  
  

You can also:

• Review the associated job requisition, and
• Add internal notes for team collaboration.

Accessing the Completed Interview

Review Interview Summary

• Look at the interview summary which includes:

  • Overall strengths and considerations

  • Screening qualifications

  • Skills and competencies information

  • Overall A.I. transcript

View Interview Details

Check Additional Information 

• Review the access log for tracking purposes.

• Find information about the job requisition.

• Take notes that can be shared with your team.

Download the Interview Report

• Use the option to download the interview report.

• This will generate a PDF of the interview report for your records.

Handling Interrupted or Incomplete Agent Interviews

A small percentage of agent-delivered interviews aren't completed by the candidate. Most interruptions stem from candidate-side issues — an unstable connection, an incoming call, or the candidate manually stopping the interview. In rare cases, Crosschq's interview agent may drop the connection for technical reasons.
When an interview is interrupted, Crosschq automatically tries to re-engage the candidate — no recruiter action needed — so they can complete it. What happens next depends on how much of the interview was finished:

• All graded questions answered: The interview is marked Completed, and the report generates normally.
• Graded questions remaining: The interview moves to Awaiting Retake. The candidate gets an automatic email inviting them to finish, plus reminders based on your settings.

Interrupted Interviews & Awaiting Retake

When an interview is interrupted before completion, Crosschq handles it automatically based on how much the candidate completed:

• If the candidate answered all graded questions before the interruption, the interview is marked as Completed and the report is generated normally.
• If the candidate had not yet answered all graded questions, the interview moves to Awaiting Retake status. The candidate receives an automatic email inviting them to return and complete the interview.

Recruiters can view the interruption reason and retake history directly in the interview record. A high number of retakes for a single candidate may indicate that the candidate is taking advantage of this functionality and should be reviewed.