Configure your Crosschq connector with Slack
Crosschq has built a connector with Slack, which enables your team to communicate important Crosschq notifications using the Slack channel of your choice.
Read the sections below to learn more about the steps necessary to connect Crosschq with Slack:
- Connecting to Slack
- Setting up Slack channels
- Setting up Crosschq notifications
- Enabling Slack for Crosschq Recruit
- Error messages while adding a channel
Connecting to Slack
Follow the steps below to connect your Slack account with your Crosschq account.
Begin by logging in to your Crosschq administrator account, then click Organization Settings > Connectors. Locate the Slack listing on the main panel, then click the Manage button.
Click the Add to Slack button.
Then, log in to Slack and authorize Crosschq to post notifications. Click the Allow button.
Return to the Slack Connector page in Crosschq to set up the notifications.
Setting up Slack channels
Once you've enabled the connector, you have to add the Crosschq integration to each Slack channel in which you want to receive notifications. These can be both public and private channels.
To do this, navigate to Slack and select the channel, access the channel details, click Integrations, then Add an App, and add Crosschq to the specific channel.
See the images below:
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Setting up Crosschq notifications
Platform Notifications
Receive general platform notifications about updates on your connectors, team, and additional in platform updates. Select the toggle switch so that it turns green to activate these notifications.
When typing the channel, a send icon will show up. Click it to send a test message.
You will then receive a message in the Slack channel. This means the channel was selected correctly and the communication with Slack is working properly. If you received an error alert, please read the errors section.
Below are examples of Platform Notifications:
360 Notifications
Receive notifications when a reference request changes its status.
Click the toggle switch so that it turns green to activate these notifications.
1. Basic Settings
Select Basic Settings if you wish to receive all notifications to one channel.
When typing the channel, a send icon will show up. Click it to send a test message.
You will then receive a message in the Slack channel. This means the channel was selected correctly and the communication with Slack is working properly. If you received an error alert, please read the errors section.
2. Advanced Settings
Select Advanced Settings to make more granular choices about events and channels. This option allows you to select different channels for each specific status of the Request.
When typing the channel, a send icon will show up. Click it to send a test message.
You will then receive a message in the Slack channel. This means the channel was selected correctly and the communication with Slack is working properly. If you received an error alert, please read the errors section.
These are examples of 360 notifications:
Enabling Slack for Crosschq Recruit
Begin by logging in to your Crosschq administrator account, then click Organization Settings > Connectors. Locate the Slack listing on the main panel, then click the Manage button and follow the steps within the Connecting to Slack section.
To enable Recruit Alerts on Slack, scroll down to the "Get recruit alerts on Slack" section and toggle the slider on.
Setting up the Slack channel
Review the Setting up Slack channels section to learn how to configure the Slack channels to receive notifications from Crosschq.
Setting up Crosschq Recruit alerts
Navigate back to the Crosschq platform and go to the Recruit module. From there, set your search terms and create a Crosschq alert for Recruit by clicking the "Create Alert" option.
Within the alert settings, select the slack option and type the channel in which you want to receive notifications.
When typing the channel, a send icon will show up. Click it to send a test message.
You will then receive a message in the Slack channel. This means the channel was selected correctly and the communication with Slack is working properly. If you received an error alert, please read the errors section.
Finally, all of your Crosschq Recruit alerts will appear in your Slack channel so you can act quickly on potential new talent. Recruit alerts will look like this:
Error while trying to connect
"We encountered an error when trying to reach Slack. 
For more information on how to connect Crosschq to your Slack workspace click here, or contact our support team at support@crosschq.com."
If you attempt to connect with Slack and receive this error, it is likely due to an issue on the Slack side. Please attempt to connect again to see if that solves the issue. Otherwise, contact support@crosschq.com.
If you receive the two error messages below when trying to connect, these are related to issues with the current user permissions in Slack. To resolve these errors, make sure that the Crosschq app is correctly added to Slack. Then disconnect and re-connect the connector to renew any token. Otherwise, contact support@crosschq.com.
- "Test message failed to send to your selected Slack channel. Make sure that Crosschq has been invited to the selected Slack channel. For more information on how to connect Crosschq to your Slack workspace click here or contact our support team at support@crosschq.com" -
or
- "Test message failed to send because you do not have the required Slack permissions. For more information on how to connect Crosschq to your Slack workspace click here or contact our support team at support@crosschq.com" -.