Custom Email Domain

• Overview
• Prerequisites
• Step 1 — Configure your custom domain in Crosschq
• Step 2 — Register the DNS records with your domain provider
• Step 3 — Verify the domain
• Step 4 — Send a test email
• Step 5 — Enable the custom domain

Overview

By default, all emails sent by Crosschq — reference requests, interview invitations, reports, and notifications — are delivered from Crosschq's domain. The Custom Email Domain feature allows your organization to send those emails from your own domain instead (e.g. no-reply@yourcompany.com).

This setting applies at the organization level and affects all Crosschq apps. 

Prerequisites

• Admin access to your Crosschq account
• A registered domain owned by your organization (e.g. yourcompany.com or a subdomain like mail.yourcompany.com)
• Access to your organization's DNS settings, or a technical team member who can add DNS records on your behalf
• The Custom Email Domain feature enabled for your organization by Crosschq

Step 1 — Configure your custom domain in Crosschq

Navigate to Organization Settings > General > Email Domain.

Complete the following fields:

• Domain — enter the domain or subdomain you want to use for sending (e.g. yourcompany.com or mail.yourcompany.com). This must be a domain your organization owns and controls.
• Display Name — the sender name that will appear in the recipient's inbox (e.g. Acme Corp). This defaults to your organization name but can be changed.
• From Email — the email address that will appear as the sender (e.g. no-reply@yourcompany.com). This defaults to no-reply but can be customized.

Click Save Changes. This registers the domain with Crosschq's email provider — no emails will be sent from the custom domain yet.

Step 2 — Register the DNS records with your domain provider

After saving, Crosschq will display a set of DNS records that need to be added to your domain provider (e.g. GoDaddy, Cloudflare, Route 53). These records allow Crosschq's email provider to verify that your organization owns the domain and is authorized to send from it.

DNS propagation can take anywhere from 20 minutes to 24 hours depending on your domain provider. Crosschq has no control over this timing.

Step 3 — Verify the domain

Once your technical team has added the DNS records, return to Organization Settings > General > Email Domain and click Refresh.

Crosschq will check whether the DNS records are reachable. If the records have propagated, the domain status will update to Verified.

Step 4 — Send a test email

Once the domain is verified, click Send Test Email to confirm that emails are being delivered correctly from the custom domain.

Check the recipient inbox to confirm the email arrived from the correct address and that the display name and from address appear as configured.

Step 5 — Enable the custom domain

Once you have confirmed the test email looks correct, click Enable to activate the custom domain for your organization.

From this point on, all emails sent by Crosschq across all apps — reference requests, interview invitations, reports, notifications, and more — will be delivered from your custom domain.