Creating a custom Voice survey

Crosschq Voice includes pre-built surveys that you can use out of the box and the ability to create custom surveys.

From the Voice app, navigate to Surveys from the left-side menu. Here, you will find a library of all Voice surveys. Surveys labeled as "Crosschq" were pre-built by Crosschq. Surveys labeled with your org were custom-built.

To create a custom survey, click Create Survey from the right-hand side of the page.

A window will pop up. Here, enter a title, survey name, and description.

You will be redirected to the survey editor.

After reading the above article, you can start adding questions by clicking Create New Question at the bottom-left. Follow the aforementioned article to create or add the questions you want included in your survey.

Questions can be previewed from both a desktop and mobile view.

Once all of your survey questions have been created, click Save and Exit at the top-right.

To re-edit your survey, from the Voice Survey Library, click the pencil icon beside your survey, and you will be taken back to the survey editor:

The vertical ellipsis beside each survey allows you to edit your survey name, delete, or duplicate your survey. Surveys pre-built by Crosschq will have the delete and edit options disabled.