Managing Crosschq Interview Settings

Users with administrative permissions can edit Crosschq Interview settings. To access these settings, click the settings wheel icon in the top-right menu and select Organization Settings.

Candidate and team member notifications are no longer managed in Organization Settings. SMS, reminder schedules, weekend pausing and requestor notifications are now configured per message in Interview > Message Templates. For more information, see Managing Message Templates in Crosschq Interview.

The Crosschq Interview Settings menu is organized into the following sections:

General Settings
- AI Interview Cancellation
- Fraud Detection
Report Settings (Agent)
Report Settings (Guides)
Interview Settings

General Settings

These settings control automatic cancellation of AI interviews and fraud detection for your organization. After making changes, click Save Changes at the bottom of the page.

AI Interview Cancellation

Configure the conditions under which an AI interview is automatically cancelled.

Auto-cancel AI interviews: When enabled, Crosschq automatically cancels requested, accepted and in-progress AI interviews after a set number of days. Use the Number of days dropdown to set the cancellation threshold.

Select Notify candidates when requests are being canceled to send candidates an automatic email when their interview is canceled.

Fraud Detection

Enable Fraud Detection: When enabled, Crosschq runs the selected signals on every interview and maps the result to a Low, Medium or High risk score. The risk level is displayed in the interview report.

Turn each signal on or off to choose which ones are included in the analysis:

Signal	What it checks
Email Address	Flags disposable, newly created or low-reputation email addresses.
Phone Number	Flags VoIP, invalid or recently registered phone numbers.
Identity Consistency	Compares the identity details provided across the application and the interview.
Digital Presence	Checks for a verifiable public professional footprint.
Resume	Detects inconsistencies between the resume and the rest of the application.
Interview Integrity & Deepfake	Detects scripted answers, external assistance and unnatural pauses.
Device Fingerprint	Flags unusual device, browser or network configurations during the interview.
Application Behavior	Flags unusual timing, navigation or input patterns during the application. Available for Workday ATS only.

Report Settings (Agent)

These settings define which scores, ratings and evaluation details are shown in the reports produced by agent interviews, and how they are presented in the PDF version.

Report Scores

Recommendation Score: When enabled, the candidate's scorecard shows a recommendation rating. Drag the slider handles to set the score thresholds for each rating:

Not Recommended: Scores below the lower threshold.
Neutral: Scores between the lower and upper thresholds.
Recommended: Scores above the upper threshold.

Language Proficiency: When enabled, the agent measures the candidate's language proficiency during the interview and shows the result in the report.

PDF Generation

Configure whether a PDF version of the interview report is generated automatically.

Enable PDF Generation — when enabled, a PDF version of the Crosschq Interview Report is automatically created when an interview is completed or concluded. PDF reports are convenient for sharing with stakeholders but are not protected by an account login, meaning anyone with the link can access them.

Benchmark & KPIs

Choose what is displayed in the KPI section at the top of the report:

Setting	What it shows
Interview Score	The candidate's overall interview score in the KPI section.
Fraud KPI	A fraud indicator in the KPI section. Requires Fraud Detection to be enabled.
Fraud Analysis	A Fraud Analysis tab in the report.

Report Settings (Guides)

These settings control what appears in the reports produced by guide interviews.

These settings are the default for new guides. Guides that already exist keep the settings they were created with.

Report Scores

Recommendation: Drag the slider handles to set the score thresholds for each rating on the candidate's scorecard:

Not a fit: Scores below the lower threshold.
Potential fit: Scores between the lower and upper thresholds.
Fit: Scores above the upper threshold.

How the Recommendation Is Calculated

For guide interviews, the recommendation on the candidate's scorecard combines two results: the Screening result (Pass, Fail or Indeterminate) and the interview score compared to the thresholds set in Report Scores.

Screening	Score below the lower threshold	Score between the thresholds	Score at or above the upper threshold
Pass	Not a fit	Potential fit	Fit
Indeterminate	Not a fit	Potential fit	Potential fit
Fail	Not a fit	Not a fit	Not a fit

A candidate with a Fail screening result is always rated Not a fit, regardless of their score. A candidate with an Indeterminate result can be rated Potential fit at most, even with a score above the upper threshold.

PDF Generation

Enable PDF Generation: When enabled, a PDF version of the Crosschq Interview report is created when requests are completed or concluded. PDF reports are convenient for sharing, but they are not secured with an account login.

Header KPIs

Choose the KPIs shown in the overview strip at the top of the report:

KPI	What it shows
Screening	The overall screening result: Pass, Fail or Indeterminate.
Recommendation	The hiring recommendation.
Interview Score	The overall interview score.
Fraud Analysis	The fraud risk level.
Duration	How long the interview lasted.
Questions covered	How many of the guide's questions were covered.
Talk Time	The candidate vs. interviewer talk-time split.

Report Overview

Choose which cards appear in the body of the report overview:

Card	What it shows
Alerts & Warnings	Flagged alerts and warnings above the scorecard.
Strengths & Considerations	AI-generated strengths and areas to consider.
AI Summary	The AI-written summary of the interview.

Details Tab

Choose which tabs are available alongside the report overview:

Tab	What it shows
Transcript	The full interview transcript.
Notes	Interviewer notes.
Device Configuration	The candidate's device and connection details.
Video Recording	The interview video recording.
Fraud Analysis	The full fraud breakdown.
Consensus View	The multi-interviewer consensus view.

Transcript

Remove PII from report and transcript: When enabled, personal information is replaced with a placeholder in the report summary, the transcript and the downloadable PDF. This only applies to AI interviews and never affects scoring.

Turn each category on or off. Any category that is turned off stays visible.

Category	What is removed
Gender	Pronouns, titles and gendered family words, such as he/she, Mr./Mrs., husband/wife and mother/father.
Age	Explicit age, birth year, graduation year or "class of" year.
Ethnicity & Race	Ethnic or racial identifiers the candidate shares about themselves.
Religion	Religious affiliation, practices or holidays the candidate mentions.
Nationality	Country of origin, citizenship or immigration status.
Names of Other People	Third parties only, such as managers, colleagues and public figures.
Email Addresses	Email addresses mentioned in the interview. Company contact details the interviewer shares are kept.
Phone Numbers	Phone numbers mentioned in the interview. Company contact details the interviewer shares are kept.
Social Security Numbers	Social Security numbers mentioned during the interview.
Bank & Card Numbers	Account numbers only. Salary and other dollar amounts are never removed.

The candidate's own name is never redacted, regardless of these settings. For more information, see Transcript Redaction in Crosschq Interview.

Mask Profanity: When enabled, offensive language is replaced with asterisks in the report and its PDF, keeping the first letter. This setting is turned on and off separately from Remove PII from report and transcript.

Interview Settings

These settings control how candidate interviews are conducted by default: what the candidate is asked to do, and how the agent sounds while doing it. After making changes, click Save Changes at the bottom of the page.

Candidate Experience

Define how the candidate interacts with the interview, and what is required or optional:

Setting	What it does
Retake Interview	Allows candidates to retake the interview after their first attempt.
Diversity/Bias Questions	Adds optional demographic questions to support bias analysis and diversity and inclusion reporting. Responses are always optional for candidates.
Decline Reason	Asks candidates for a reason when they decline an interview. When turned off, the reason field is hidden.
Candidate Feedback Collection	Prompts candidates to rate their interview experience after completing it.
Require Resume	Requires candidates to upload a resume if one cannot be retrieved automatically from an external source, such as an ATS.
Require Transcription Confirmation	Requires candidates to review and confirm their interview transcription before the interview is considered complete.
Video Recording	Sets whether candidates keep their video on during the interview: Optional, Required or Disabled.
Limit responses to job description	Under Response Scope. Keeps the agent's answers to candidate questions scoped to the job description and guide resources.

Agent

Set the agent's default behavior:

Languages: Select the default languages for conducting interviews. You can select more than one.
Voice: Select the agent's voice, which defines its tone, energy and speaking style. Click the play icon to preview a voice.

Custom Pronunciations

Define specific words or phrases and their phonetic pronunciations so the agent pronounces them correctly during interviews. This is useful for company names, technical terms or uncommon proper nouns.

To add a pronunciation rule:

Enter the word or phrase in the Word/Phrase field.
Enter its phonetic pronunciation in the Phonetic Pronunciation field.
Click + Add New Rule to add more entries.

To remove a rule, click the trash icon next to it.

Resources

Add files and links to give the agent additional sources of information. These default resources are inherited by all interview guides.

Files: Click Upload File to add a document. Allowed formats are PDF, DOCX, TXT, CSV, MD, XLSX, PPTX, HTML and HTM.
Links: Enter a URL and an optional title, then click Add Link. The page content is fetched and periodically re-extracted.

Advanced

Notification Template: Choose the template used to send interview invitations and notifications to candidates. Select Crosschq Default to use the standard template, or choose a custom template. Templates are managed in Interview > Message Templates.

Feel free to reach out to our Support team if you have any further questions.

Managing Crosschq Interview Settings

How to manage Crosschq Interview settings

General Settings

AI Interview Cancellation

Fraud Detection

Report Settings (Agent)

Report Scores

PDF Generation

Benchmark & KPIs

Report Settings (Guides)

Report Scores

How the Recommendation Is Calculated

PDF Generation

Header KPIs

Report Overview

Details Tab

Transcript

Interview Settings

Candidate Experience

Agent

Custom Pronunciations

Resources

Advanced